FAQs
Please allow 1-3 business days for your order to be processed. Your order will then be shipped once processing has been completed at which time you’ll receive an email notification. You can expect to receive your order 5-7 business days after it has been processed.
All shipped orders will be received in 5-7 business days.
Due to the nature of our products, we do not offer refunds or returns exchanges are accepted if the hair is not tampered with.
Yes, it is 100% virgin human hair, which means it can be dyed. However, after the coloring process, the hair will no longer be considered virgin hair. If you wish to dye the hair, we recommend consulting a professional. After the coloring process, be sure to keep the hair moisturized and conditioned, as you would your natural hair.
With proper care, hair can last from 6 months to 2 years.
Please contact the carrier in which your package was sent. We are not responsible for packages once the carrier has received it. To ensure you receive your package track your order and be available to receive your package on the set delivery date.
The amount of bundles you need will be based upon the desired look your trying to achieve. For a full look, 3 bundles is usually required for hair up to 18 inches. Lengths over 20 inches we recommend at least 3 bundles or more bundles for more fuller look.